This Privacy Policy explains what personal data phgold collects, why we collect it, how we use and protect it, and what rights you have over your own information.
Before reading the full policy, here is a plain-language summary of the six most important things to know about how phgold handles your personal data.
phgold only collects personal data that is necessary to operate your account, verify your identity, process transactions, and comply with applicable legal obligations. We do not collect data for the sake of it.
All data transmitted between your device and phgold is protected by SSL encryption. Account access requires OTP verification, and internal access to personal data is restricted to authorised team members only.
phgold does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Data is shared with third parties only when required for platform operations or legal compliance.
phgold operates exclusively for the Philippine market. The data we collect and how we handle it is shaped by the context of serving Filipino players — including KYC requirements relevant to the Philippines.
You have the right to access, correct, and request deletion of your personal data, subject to legal retention requirements. Contact our support team to exercise any of these rights at any time.
We may send account-related notifications and promotional communications to registered players. You can opt out of marketing messages at any time through your account settings or by contacting support.
This Privacy Policy applies to all users of the phgold platform at phgold.net, including those using the Android app and accessing the platform via mobile browser. By creating an account, you acknowledge that you have read and understood this policy.
phgold is an online gaming platform operating at phgold.net, built exclusively for players in the Philippines. When this policy refers to "phgold," "we," "us," or "our," it means the platform and the team operating it.
phgold is the data controller for personal information collected through the platform. If you have questions about how your data is handled, you can reach us at [email protected].
We collect personal data in two main ways: information you provide directly when using the platform, and data generated automatically as you interact with it.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID | Registration and KYC verification |
| Contact Data | Mobile number, email address | Registration, OTP verification |
| Financial Data | Bank account details, e-wallet reference numbers, transaction amounts | Deposits and withdrawals |
| Account Activity | Login history, game sessions, bet history, balance changes | Ongoing platform use |
| Device and Technical Data | IP address, device type, browser type, app version, operating system | Automatic — each session |
| Communication Data | Support chat transcripts, emails sent to support | When you contact support |
phgold collects personal data for specific, legitimate purposes. We do not collect data without a clear reason for doing so. The main reasons are:
Your personal data is used to run your phgold account and keep the platform operating safely for all players. More specifically:
phgold does not use your personal data for automated decision-making that would have a significant legal or financial impact on you without human review.
phgold does not sell or rent your personal data to third parties. We share data only in the following limited circumstances:
All third parties who receive data from phgold are required to maintain appropriate security standards and are permitted to use the data only for the specific purpose for which it was shared.
phgold uses a combination of technical and organisational measures to protect your personal data. These include:
No data security system is completely infallible. If you suspect that your phgold account has been accessed without your authorisation, contact our support team immediately via live chat or at [email protected].
phgold will never ask for your account password via email, chat, or phone. Do not share your login credentials with anyone, including people claiming to be phgold staff.
phgold retains personal data for as long as your account is active and for a reasonable period afterwards as required for legal, regulatory, and operational purposes. Specific retention periods depend on the type of data:
When data is no longer required for any of the above purposes, it is securely deleted or anonymised.
As a registered player on phgold, you have rights over your personal data. These rights can be exercised by contacting our support team at [email protected] or via live chat.
You can request a copy of the personal data phgold holds about you. We will respond within a reasonable timeframe and may ask you to verify your identity before releasing data.
If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update some information directly in your account settings.
You can request that your personal data be deleted. Note that some data must be retained for legal and regulatory compliance even after account closure — we will explain what applies in your specific case.
You can opt out of promotional communications at any time. Account-related notifications (such as deposit confirmations and security alerts) cannot be disabled as they are necessary for account operation.
phgold uses cookies and similar technologies on the web platform to maintain session state (keeping you logged in), remember preferences, and collect technical usage data for performance and security monitoring.
Most browsers allow you to control cookie settings. Note that disabling certain cookies may affect the functionality of the phgold web platform, including the ability to stay logged in between visits.
phgold is strictly for persons aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we discover that an account has been registered by a person under the minimum age, that account will be closed and the data deleted, subject to any legal retention requirements.
If you believe a minor has registered on phgold, please contact us immediately at [email protected].
phgold may update this Privacy Policy from time to time. When material changes are made, we will update the "Last updated" date at the top of this page. We may also notify registered players of significant changes via account notification or email.
Continued use of the phgold platform following an update to this policy constitutes your acknowledgement of the revised version. We encourage you to review this page periodically.
For any privacy-related questions, requests to exercise your data rights, or concerns about how phgold handles your personal data, please contact us:
We aim to respond to all data-related enquiries within a reasonable timeframe. We may ask you to verify your identity before acting on any data access, correction, or deletion request.